Operations Management
Efficiency in Care, Excellence in Operations
At Levantine Healthcare, our commitment to operations management begins with a deep understanding of our client's specific needs. We focus on streamlining caregiving workflows, optimizing appointment systems, and elevating the overall quality of care.
Our team of experts, specializing in healthcare operations management, takes a hands-on approach to oversee the day-to-day operations of hospitals and clinics. As dedicated consultants in healthcare operations, we provide comprehensive support, guiding our clients from the initial pre-commissioning phase until their healthcare business is fully operational.
When it comes to enhancing the productivity of your healthcare center, we conduct a thorough assessment of your current performance and productivity levels across all departments. We identify opportunities, strengths, and weaknesses, and then design improved workflows to boost efficiency after a meticulous analysis of your Standard Operating Procedures (SoPs) and Key Performance Indicators (KPIs).
Levantine Healthcare excels in assisting startups in developing and operating healthcare facilities with unique business models across various segments, including hospitals, day surgery centers, specialized clinics, as well as projects related to manufacturing and distribution. Our track record speaks for itself, with our team having overseen more than 60% of new healthcare developments in the region, particularly in the areas of Aesthetic & Plastic Surgery Clinics and Day Surgery/Hospitals over the past decade.
Our projects extend from compliance and planning to completion and operationalization, consistently delivering EBITDA-positive facilities and ventures for our valued clients. With senior leadership boasting over 50 years of active operations and management experience, including the successful establishment and management of over 10 hospitals and 100+ clinics and day surgery facilities with P&L responsibilities, our team operates as an outsourced corporate function, supported by a team of senior resources. We ensure vigilant monitoring and control of key performance metrics.
Our healthcare operations management services encompass a wide range of responsibilities, including:
1. Inventory management of medical equipment and supplies
2. Staff scheduling and management.
3. Maintenance and update of patient records
4. Procurement and order management of medical supplies
5. Revenue cycle management
6. Patient billing, claims processing, and reimbursement oversight.
7. Enforcement of policies and procedures
8. Innovation to optimize healthcare delivery while reducing costs.
9. Development of departmental goals and objectives to enhance the patient experience.
10. Recruitment, training, and supervision of healthcare staff
11. Comprehensive oversight of operating costs and revenues, with a focus on achieving EBITDA-positive results
12. Structured operations teams for both administrative and medical management
13. Strategic growth planning and development of Centers of Excellence
14. Leveraging local expertise and attracting top-notch doctors with a diverse national background
15. Crafting quality manuals and elevating patient care
16. Implementing JCI best practices to ensure the highest standards of healthcare delivery.
Healthcare operations management and pre-opening support
A licensed building is not yet a working clinic. Patients judge a facility on how it runs: scheduling, waiting times, clinical quality, billing and follow-up. Levantine helps new and existing healthcare facilities in the UAE set up and improve the systems that keep them running smoothly and compliantly.
Pre-opening services
- Organisation structure, staffing plan and job descriptions
- Policies and procedures aligned with health authority requirements
- Patient journey, scheduling and front-desk processes
- Selection of clinic management, electronic medical record and billing systems
- Supplier and service contracts, including medical waste and maintenance
- Insurance network inclusion and payer contracting
Improving existing facilities
For operating clinics we review utilisation, staffing, revenue cycle and patient experience, identify where money and time are being lost, and implement practical improvements such as reducing claim rejections, improving room utilisation and tightening inventory control.
Quality and compliance
We help facilities prepare for health authority audits and inspections and build the quality management systems needed for accreditation programmes.
Frequently asked questions
When should operational planning start?
Ideally during design. Many operational decisions, such as reception layout, storage and IT, need to be reflected in the building.
Do you help with insurance network inclusion?
Yes. We prepare and submit the documents insurers and third-party administrators require, and support negotiation of the service agreements.
Planning a healthcare project in the UAE? Talk to Levantine. Call +971 4 553 9088 or email info@levantinehealthcare.com.
Why Levantine Healthcare?
Healthcare Planning
Sustainable Architectural & Engineering Design
Management Consultancy
